Technology help is what we do. Kokua is a Hawaiian word that embodies a holistic helping spirit. We start with fairness from the beginning and we are committed to our customers getting the right solution, even if it isn’t us. We make a point of keeping you in control by designing our services so you choose to have us work entirely by request, some preventative maintenance, or flat-rate all-inclusive service.
Unlike the typical technology company, our Tech Kahunas operate in teams, not tiers; we start with the person that is the expert, rather than wait until the problem escalates. Regardless of how talented our Tech Kahunas are, how great our services are, or how perfectly on target our solutions are, if we don’t show up, it doesn’t matter. Of course we know the jargon, and we are happy to explain technology in plain english, but we don’t need to dangle it in front of you to prove we know what we are doing.
Our tools enable us to work remotely without forcing you or your co-workers to stop using their machines. When we fix a problem or do preventative maintenance without impacting your work day, we do a little hula dance of joy.
When you need help with technology, our mission is to be the one who helps you. We want you to ask us questions.