Onsite Management of Desktop, Laptop, Server, Printer, Network, Vendor and Help Desk (8am to 6pm, Monday through Friday, excluding National Holidays) when remote management isn’t possible

Professional Anti-Virus/Malware/Spyware License (Vipre for Server) and Definitions Updates, stopping viruses, spyware and other threats

Documentation of software and hardware changes

Ensure all server services are running and reboot servers as necessary

Disaster Recovery of Server(s) – As needed

Setup and manage users including login restrictions, passwords, security, applications, etc.

Virtual CIO services for vendor management, quarterly technology planning, solutions design, strategic technology guidance, and consulting on third-party technology solutions

Antivirus/Spyware/Malware Health – installed software functioning and definitions up to date

Overall System Performance of Hardware and Software

Monthly reports on the Health of your systems/network, uptime statistics

Server Uptime Reporting

Monitoring of Critical System Services (Exchange, Email, Databases)

Monitor DSU/TSU, switches, hubs and Internet connectivity, and make sure everything is operational (available for SNMP manageable devices only)

Monitor directory replication and DNS replication

Proactive Hard Drive Maintenance (data defragmentation, low disk space)

Professional Anti-Virus/Malware/Spyware License (Vipre) and Definitions Updates, stopping viruses, spyware and other threats.

Monthly reports on the Preventative Maintenance Performed on your Desktop/Laptop Machines

Proactive Hard Drive Maintenance (data defragmentation, low disk space)

Professional Anti-Virus/Malware/Spyware License (Vipre) and Definitions Updates, stopping viruses, spyware and other threats

Quarterly review of technology plans that support your overall business strategy and goals.

Firmware Updates for Routers & Firewalls

Internet Speed Tests (Monthly)

Check event log of every server and identify any potential issues.